Frequently Asked Questions

1. Is an e-mail id essential? keyboard_arrow_down

Yes. Without a valid mail id registration cannot be successful.

2. What should I do if I forget my password/username? keyboard_arrow_down

You can recover your password through "Forgot Password" link in the login page.

3. How to pay using debit/credit card? keyboard_arrow_down

You can pay using credit / debit card of any one of the bank listed under (Any Master / Visa credit card or Debit card of the following banks can be used for making payment) through the "PAYMENT GATEWAY OPTION" by selecting one of the available gateway whose bank charges are displayed. After entering into any one of the gateways, give your debit/credit card details when asked and proceed for payment.

4. What shall I do If Receipt Is Not Generated / Error Page Displayed ? keyboard_arrow_down

After a successful transaction, if error page is displayed instead of the receipt , kindly check whether your bank account is already debited with the amount of earlier transaction before attempting to pay again for the same Tax No. If debited, please do not attempt to pay again for the same Tax no. The receipt will be sent to your registered email id in reasonable time after receiving the confirmation from the Bank. Also the receipt can be viewed in the Payment History in your login id.

5. Should I have to print the e-receipt everytime? keyboard_arrow_down

Not essential. It is only for the purpose of record. You may view Payment History in the login and also Payment Status in web site.

6. What to do for name transfer? keyboard_arrow_down

An application request has to be submitted to the concerned Town Panchayat along with attached supporting documents. The name will be transferred to the new owner on payment of necessary name transfer fees.

7. The address in the web site appears to be wrong. keyboard_arrow_down

The address corrections have to be done at the concerned Town Panchayat office.

8. Can I pay for multiple services? Can I pay for owner / tenant / relative / friends? keyboard_arrow_down

You may pay for any number of Taxes. The Tax nos. can be added using the Add Assessment Links.

9. I have got an SMS with OTP. What is this? keyboard_arrow_down

While creating an User Id for you on www.etownpanchayat, for your security, an OTP is sent. Simply enter it on OTP textbox to verify your account. You will need to go for Create Account.

10. Any Mobile App is Available for Paying Taxes? keyboard_arrow_down

Yes. You Can Download "Etowns App" in Play Store / App Store.